Why Dominican Republic?
We understand the demographics, general business climate and have key relationships in the public and private sectors that help facilitate starting up and operating within the Dominican Republic.
Being a stone throw away from the United States the easy access routes to the Dominican Republic make it easy for clients, visitors, and friends to visit our operations with several direct flights from key international airports in Miami and New York City.
The Dominican Republic formerly offers access to the Country from end to end several International Airports in Santo Domingo, Puerto Plata, Plata La Romana, Punta Cana and of course Santiago. The Dominican Republic also offers a number of top quality 5 Star Hotels, Casinos, and Restaurants to make your stay in the country most enjoyable.
Is the DR really the best place for my contact center?
Aware that Hispanic customer would prefer the option to be given customer service in Spanish; many companies are scrambling to grow their Spanish-speaking agent base.
The Dominican Republic is in a prime position for providing outsourced customer services. In the next TEN years, call centers in Dominican Republic are expected to generate some 200,000 jobs in the services sector alone.
With its close proximity to the U.S contact center professionals are an excellent fit for American customers. 85% of the total population are under 40 years old, are college graduates, 55% are bi-lingual speaking agents who now converse fluently in both the English and Spanish language, a figure we see growing daily with a strong understanding of the U.S culture.
Operating cost, we all know that the higher your retention rate is, the higher your revenue is, and we combine the most advance technologic with a unique high- touch of experience that is a result of more than just pure customer services or sales skills.
Our primary goal is to ensure all parties are happy both financially in terms of ROI return on investment, customer retention, customer satisfaction, and most importantly Client and Call Center have a good working relationship that can run for as long as both parties wish., this provides the Client with peace of mind knowing his money is safe while his project is running, and also provides the Call Center with peace of mind knowing that payment is secured with our Company before any business is transacted.
• Our People
• Our Performance and Processes
• Our Systems and Technology
• Our Global Commitment to Success
How much support do I really get from the Dominican government?
There are many benefits of doing business in the DR, a main benefit is the support from the government through their initiatives to promote the Contact Center industry. Millions of dollars have been invested to educate the population, provide free English immersion learning programs, DR-Cafta agreement that has changed laws creating positive results for the sector, the creation of Free Zones, and also international political changes that make the DR the best place to invest for BPOs.
The Dominican Republic is considered one of the countries with the most advanced telecommunications infrastructures in Latin America. National Access Point for the region CLARO the principal telecommunications company in the Dominican Republic, and CAIS Internet, a division of CGX Communication, collaborated constructs the first Internet network access point (NAP) to serve the growing needs of Internet customers in the Caribbean and Central and South America.