The owners of small and medium-sized businesses these days need to keep a sharp eye on expenses, but also need to take steps to make their operations grow. For many, investing in a call center service to handle all kinds of telephone matters could end up achieving both goals – saving money on...

In today’s professional world, customers want immediate response and timely results. Oftentimes, it is difficult to keep up with the demand being placed. Small companies can become especially frustrated because they do not employ enough workers to perform the company’s tasks and interact with...

1. What-When-Why The following three elements make up the heart of an Initiative Conversation: 1. What is to be accomplished (the desired outcome); 2. When (date-time) are we committed to accomplish the desired outcome; and 3. Why does it matter that we generated the desired outcome by such a...