The main responsibility in OZEAN CONTACT CENTER of a customer service representative is to receive calls from customers that have questions or need assistance with their service; this may include billing issues, technical support among others. Patience, listening skills and empathy are important in order to resolve customers concerns with the highest quality.
Provide the most efficient services to our customers with high quality standards and certified professionals.
Become the most prestige call center in the Dominican Republic.
Successful people provides outstanding service.
- Excellent customer services
- Human values
Offshore cost advantages
OZEAN CONTACT CENTER as a BPO, stream business costs to provide customer service or to save money to market products and services to the general population or to a specific segment of the population.
Bilingual, English and Spanish: highly educated and motivated bilingual workforce.
All team are graduates with adequate knowledge of computers and web related activities with fluency in English and positive attitude.
Regardless of inbound or outbound, technical or telemarketing a continuous training process is also in place in order to exceed customer satisfaction ensuring quality in service.