Agent Training

Unique and high impact training that involves the whole team in creating the standards that they will be measured on. Designed to set the foundation for an ongoing development process linked to results and ROI.

Team Leader Coaching Training

A key factor in improving Contacts with Customers is ensuring that Supervisors process the skills that will enable them to effectively and positively impact the performance of Agents. This powerful workshop is designed to provide the skills and set measurable standards for coaching and performance development.

Remote Customer Contact Monitoring

RCM makes the process of Call Quality Development easy and effective. Our highly skilled Team of Analysts evaluates calls, and our system delivers a complete picture of Agent performance ready to be coached.

Our Skills

Punctuality 99%
Education 93%
Organization 98%
Supervision 99%
Redundancy 90%
Business man explaining to his team at a meeting

Industries

We Interact with Customers in Your Industry Every Day
We’ve acquired deep, first-hand knowledge of the unique challenges and trends, regulatory requirements, and customer needs of individual industries. Chances are, we’re experts in delivering customer care in your industry and have specific solutions and capabilities designed expressly for companies like yours.

  • Communications
  • Cable & Satellite
  • Financial Services
  • Technology
  • Healthcare
  • Travel & Hospitality
  • Retail
  • Automotive

About Us

SIROCCO CONTACT CENTER is Global BPO and customer relationship management service provider, headquartered in the Dominican Republic. We maintain offices and data center in the Dominican Republic.

Many of our employees have spent extended amounts time in the U.S. and possess strong cultural understanding resulting in UN-parallel abilities to communicate even the most complicated products, services and support solutions, we also offer human assets to service its clients. Our service includes: customer services, sales, market research.

Quality

We utilize seasoned contact center professionals with years of experience in successful delivery environments to ensure that you’re Tele-Services campaigning or BPO initiatives are on the leading edge, while still based on proven best quality practices.

At SIROCCO CONTACT CENTER, we always strive to provide the customer with a World Class Customer experience by providing them with the best quality, value, and service. We must treat our customers with the utmost professionalism and handle our calls with “One Call Resolution”.

Outsourcing Benefits

Many companies hesitate to outsource to fear of stability of the telecommunications, operations, infrastructure issues, and services quality. The good news is that you do not have to compromise these things when outsourcing. SIROCCO CONTACT CENTER as Business Process outsourcing (BPO) can match with your needs based upon an in-depth analysis of your customers, your current projects and language needs, anticipated to assess customer satisfaction, setting your business on the path to profitability and success.